Returns & Exchanges Of Non-Custom Items
We will gladly refund the purchase for stock items in uninstalled, unused condition in their undamaged, original packaging. Returns must be made within 30 days of receiving your order. Request approval by contacting us at firstname.lastname@example.org to get a Return Authorization (RA) by email. Place a copy of the return authorization in the box. You are responsible for shipping charges. It is recommended that you ship via a traceable service (ex. UPS, FedEx, Priority USPS). Returns must include a copy of the Return Authorization email.
Return items to:
SELTERM USA, LLC.
693 Executive Drive
Willowbrook, IL 60527
Please insures your shipment for its full value (the price paid for the merchandise). We cannot provide refunds, credits, exchanges or replacements for products that become damaged or lost in shipment to us.
In the rare situation that falls outside normal return policies, we will contact you and make every effort to work out a fair solution for both parties.
Some items are non-returnable or will require restocking charges unless defective, such as special orders of material that we do not carry in stock and customized items.
Return Of Defective Material
Although we only carry products from the very highest quality manufacturers, we occasionally encounter defectives. We will replace any defective product returned to us. Email us at email@example.com to request a Return Merchandise Authorization. A shipping label will be provided. All returns must have a Return Merchandise Authorization (RMA) email approval attached.
Claims And Returns Of Material With Freight Damage
Accept the shipment after noting the damage on the freight bill or bill of lading, and have the driver sign it. Concealed damages and shortages must be reported to SELTERM within 3 days of delivery.
UPS: report the damage to SELTERM on the day of delivery.
Common carrier: Because common carrier items are shipped FOB or EXW, it will be your responsibility to file a claim with the carrier.