Items bought online through our website can be returned for a full refund if the products are in uninstalled, unused condition in their undamaged, original packaging.
Returns must be made within 45 days of the order date. Customers will have to pay for the return shipping. Refunds will be issued once the parts have been received and inspected. Please note that items damaged or lost during the return process will not be refunded.
Shipping instructions for products being returned
You can initiate a return by clicking here.
Once your return is approved, pack all the items being returned, along with a print out of the order confirmation email.
You can use the box the items arrived in or another box if you prefer.
Go to the local post office or the courier service you are using to ships the returns. Please make sure to insure the shipment to cover the order value of the product being returned. We recommend using USPS Priority Mail, UPS Ground or FedEx Ground service.
Return address for the package:
SELTERM USA, LLC.
693 Executive Drive
Willowbrook, IL 60527
You will receive an email as soon as we receive your items, and when a refund is issued.